This policy explains how FeiyanCloud (“we”, “us”) handles personal information collected through this website. It applies to this website only. Product and service engagements are governed by separate agreements.
Who we are
FeiyanCloud is headquartered in Singapore and provides privately deployable real-time communication and document collaboration software. For privacy questions, contact us at the business email address published on the contact page.
Information we collect
Information you provide
When you submit an enquiry through the contact form, we collect the details you enter: name, company, role, work email, phone number if provided, product interest, message content and your consent to be contacted. We also record the page on which the form was opened, the referring page and campaign parameters (UTM) so we can understand how you reached us.
Technical information
Our web server and infrastructure providers may process standard technical data such as IP address, browser user agent, requested URL, timestamps and error information for security, availability and troubleshooting.
Cookies and analytics
This website is a static site and does not set marketing or advertising cookies by default. If we introduce analytics or verification services that use cookies or similar technologies, we will update this policy and, where required, request consent. A human-verification widget may be enabled on the enquiry form in production; it is operated by a third-party provider under its own privacy terms.
How we use information
We use the information to:
- Respond to your enquiry and provide requested materials.
- Assess whether our products fit your requirements.
- Maintain records of business communications.
- Protect the website and our systems against abuse, fraud and security incidents.
- Comply with legal obligations and enforce our terms.
We do not sell personal information.
Legal bases
Where applicable law requires a legal basis, we rely on:
- Consent for contacting you about products where consent is required, which you can withdraw at any time.
- Legitimate interests in responding to business enquiries, operating and securing our website, and improving our services.
- Contract where processing is necessary to take steps at your request before entering a contract, or to perform one.
- Legal obligation where we must retain or disclose information.
Sharing
We may share information with service providers that help us operate the website and respond to enquiries, such as hosting, email and customer-relationship tools. These providers act on our instructions and are bound by confidentiality and data-protection obligations. We may also disclose information where required by law, or to protect our rights, users or the public.
International transfers
We are based in Singapore and may use service providers in other countries. Where personal information is transferred across borders, we take steps required by applicable law to protect it, such as contractual safeguards with processors.
Retention
We retain enquiry records for as long as needed to respond and maintain the business relationship, and afterwards for the period required by applicable law or our record-keeping policy. Server logs are kept for a shorter operational period and then deleted or aggregated. When information is no longer needed, we delete or anonymise it.
Security
We use administrative and technical measures to protect information, including access controls, encryption in transit and least-privilege access to enquiry data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights
Depending on your jurisdiction, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion, or restriction of processing.
- Object to processing based on legitimate interests.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with your local data-protection authority.
To exercise these rights, contact us using the business email address on the contact page. We may need to verify your identity before responding.
Children
This website is intended for business users and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us so we can delete it.
Changes to this policy
We may update this policy as our services or legal requirements change. The “last updated” date at the top of this page reflects the latest revision. Material changes will be communicated through the website where appropriate.
Contact
For privacy questions or requests, contact us through the business email address published on the contact page.